Pros
Most of the employees are great people.
Cons
As part of the Sales team, I was brought in to help new and existing Agents to increase business. I was to speak with these agents and push to get “One more deal”. Normally, this would not be an issue. PayBright blew me away with the complete lack of training. I was told to start making calls with zero training. I was not trained on equipment, pricing, or how to help with the MANY customer service issues facing the Agents. In fact, on two occasions of attempting to learn more about the business, I was told to Google it. This was coming from a C level employee. Not the answer I was expecting. I did try to stress the lack of training was a big issue for the work expected of me, but no changes were made. Results were expected regardless. With no support from Management, we were forced to lean on current employees to get answers. When the CEO found out I was talking to another employee to get answers, I was told I was not to speak with anyone else because that was taking time away from their jobs. I was spoken to multiple times about this as it was the only way to get answers for Agents. CEO - Do not recommend. He was extremely condescending. He will micro manage each department even though there are managers and other C level execs that were supposed to be the head of their respective teams. Often would “listen in” (customers could not hear him, just the employee) on calls and talk over the customer yelling at us for providing wrong information. Again, no training. He cursed at multiple employees in front of the entire office. It was not uncommon for him to belittle employees on company calls. I have been in the industry for many years and this is without a doubt the worst CEO I have ever worked for. The amount of fear made for a horrible work environment. It is hard to enjoy your job when the entire office walks on eggshells to avoid the CEO. A former employee was written up for bringing a box of equipment from the front desk to the Deployment team. Not having ever been told only Deployment can TOUCH the boxes, She obviously quit the next day. The turnover was crazy. While I was employed there were four other people that started the same job as me. All of them quit within two weeks due to the unprofessionalism and no training.