N/A - Customer Service Manager (CSM) Peakon Employee Review

Hi, it’s regrettable to read such personal feedback about two members of our team. I should state that I disagree entirely with your summary here, however, what is most upsetting is that you have not chosen to raise these views with me or other members of the organisation. Many members of our team, from all across the business, have come to me to discuss other leaders and I often take direct action as a result. Even when I don’t agree with their views I always applaud them for doing so. To address some of your points. Our COO has built a customer success team from scratch that delivers an incredible service to our clients, and has genuinely world-class NPS and renewal rates as a result. He deserves massive credit for this, and his team, who I speak with regularly, absolutely echo this. Equally, I have the utmost confidence in our CRO, and the way he leads his team. Of all the leaders that I’ve worked with in my career, has an outstanding level of professionalism, dedication to quality, and willingness to embrace others opinions. Of course, we don’t get everything right, but the way we succeed is supporting each other and having frank discussions – which we’re always willing to do. Making personal slights and insults towards members of our team, is the absolute opposite of the behaviour that we tolerate at Peakon, and I’m disappointed that anyone in the company would act in this way. Phil