Not Recommended - Anonymous employee PeopleMetrics Employee Review

1.0
18 Jan 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Smart, friendly dedicated employees. An okay place for someone right out of school to get some experience but do not plan on staying long and use this limited experience as a launch pad to a much better job/opportunity in the future. Good location easy to get to via public transportation due to its location in Center City.

Cons

Management treats employees so bad that turnover is more than 50%. The CEO, Sean and his side-kick/President, David will say the high rate of turnover is due to PeopleMetrics being an elite entrepreneurial company and not everyone is cut out for it. However, the truth is, employees get tired of empty promises, an overwhelming work load, lack of flexibility (work/life balance), unappreciative attitude and dishonesty stemming directly from the CEO and President. Sean treats employees like they should feel lucky to work there and never shows appreciation or an attitude of "this company is lucky to have talented dedicated employees". In the CEO’s and President’s eyes, the company is a, “start-up,” but the company has been in business for more than 15 years and they still haven’t figured things out nor a direction to focus on. More importantly, the “intensive growth” they refer to is really just a constant mad scramble to stay afloat and manage customer attrition and employee turnover. There is very little strategic planning, job training, top-down communication or direction, so new employees are left wondering what to do and how to do it. More experienced employees are burnt out and spend a lot of their spare time looking for new jobs. Just plan on attending plenty of meaningless, directionless meetings… ALL DAY… and getting your actual work done on your own time. Sean, the CEO, is cheap in every way (as mentioned in other reviews) and will promise that the base pay is low and the real earning potential is in the bonuses, but bonuses are purposefully made to be unachievable. Sean is like the guy who promises to pay you when he gets his tax return... IT WON’T HAPPEN! In addition to the goals being set at unattainable levels, you will have an even tougher time figuring out how to reach them since Sean changes focus, direction and goals constantly. Expect a reorg an average of 3 times a year and a new boss several times a year (due to turnover and reorgs). In fact the erratic behavior and change in direction is the only constant you will find at PeopleMetrics. The technology used in the office is years behind the competition. In spite of this, the tech team is capable and very talented but limited by a lack of direction and a lack of investment in the future of the company. This is NOT a technology company, it’s a services company! Finally, the reason you will find so many positive reviews is because as soon as a negative review is posted Sean/David find an employee or two and “encourage” them to post scripted review(s) touting what a great place PeopleMetrics is… I know this first hand. It’s easy to spot the pattern. Do yourself a favor and check out the Glassdoor reviews from Xtium. David ran that company the same way he and Sean run PeopleMetrics. So if you’re not desperate for a paycheck you would be wise to run... fast!

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PeopleMetrics Response
9y
Thank you for taking the time to provide detailed feedback on your perspective on PeopleMetrics. We certainly agree that the team here is amazing, as I have mentioned in other responses, this is the most talented group I have had the pleasure of working with. Everyone here is focused on helping our clients transform the customer experience using a combination of great technology and services. It is really amazing and inspiring to see. PeopleMetrics is not for everyone and I am always disappointed when someone's experience here did not meet expectations. That seems to be the case here. It means I have to get better and every day I wake up, I am excited and grateful for that challenge. Sean McDade CEO & Founder PeopleMetrics

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