Contractor positions work for a big corporate company as a second class employee - Anonymous employee Percepta Employee Review

5.0
6 Nov 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Contractor position is good for someone in the single life, decent pay, bare minimum insurance.

Cons

Basically, no room for advancement unless you work your way to a position in the company you are servicing. Upper management is a revolving door so many changes. Virtually none of the company memos/announcements does not pertain to a contractor providing service for another company. Vacation / sick time is accumulative and have to work 5 years to have the chance to accumulate 3 weeks off a year!

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Percepta Response
8y
Thank you for reaching out. You made a couple of points that we would like to respectfully address. The first being that Percepta is not a contractor. We are a joint-venture, owned by two large firms: TeleTech and Ford Motor Company. In regards to your comment pertaining to upper management being a revolving door, we respectfully disagree. The majority of our Managers have been with the organization for many years, and have worked there way into the positions that they are currently in, by proving the value that they bring to the organization over the years. Lastly, we offer a very rich PTO/fringe benefit arrangement, compared to industry standards and our competitors. When going through the job offer stage, candidates tend to be very satisfied with our PTO structure. We wish you all the best moving forward. Enjoy the upcoming holidays.

Explore other reviews about Percepta

5.0
7 Jan 2026
Recommend
CEO approval
Business outlook

Pros

There is room for growth. Great health benefits. Flexible schedules. Great perks.

Cons

Compensation - Pay is low

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Percepta Response
5mo
Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
4.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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