Overall it is pretty awful. - Anonymous employee Percepta Employee Review

1.0
25 Feb 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are some wonderful hardworking people here who will leave as soon as another opportunity surfaces.

Cons

HR has been an absolute nightmare for years, and more recently the majority of the people in the HR department resigned within 4 months of each other. The overwhelming majority of managers and executives have been with the company a very short time most less than 3 years. There is a Lord of the Flies feeling throughout most departments. Executives communicate with vague or negative mass emails. The ability to advance is unrealistic and getting worse. When someone starts with the company the amount of time it would take to work up through the ranks to an upper level position as per the job descriptions that HR sends out would take longer than most peoples working careers. This causes people to be hired from outside or favoritism on the inside. To say attrition is a revolving door is an understatement, more like a high speed meat grinder. Management loves to blame the "Client" but for the most part the client is reasonable, of course they always want more and more for less and less but that is basic business. The upper management teams (top of the pyramid in FL, the ELT in MI and the HR department) are caustic and belligerent. This company is BROKEN!

Explore other reviews about Percepta

5.0
7 Jan 2026
Recommend
CEO approval
Business outlook

Pros

There is room for growth. Great health benefits. Flexible schedules. Great perks.

Cons

Compensation - Pay is low

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Percepta Response
5mo
Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
4.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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