Awful!! Worst job ever! - Anonymous employee Percepta Employee Review

1.0
5 Feb 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Location other then that nothing

Cons

There’s no structure to this place the team leads literally run the show and it’s ridiculous. if they like you your good if they hate you like my tl did me your job will literally be dreadful You can’t miss more then 6 days before they write you up even if you have drs notes You get 2 15 minute breaks and if you leave your desk other then those times you will get wrote up even if it’s to go to the bathroom.. if you have to go other then on those times you have to have a doctors note. Shifts bids means you get stuck on a shift for at least 3 months regardless if you can be there at that time or not. Upper management is literally a joke! When they fired me for occurrences (missing to many days) they didn’t even look at my doctors notes.. your insurance ends at midnight even though you paid for the whole month if you are “let go” and you can’t get your money back when you quit/get fired! The place is one big joke! You sit on your butt all day and can’t leave your desk unless your on your 15s or your lunch!! If you like doing nothing and sitting this is the job for you but look into other positions versus recall! Recall is the worst department in the whole building! When you go through training the head of hr will tell you to ignore the bad reviews on here please believe they are all true I worked there for 5 months and literally hated that place was forced to work Saturday’s and had Monday’s off because of my place on the shift bid and don’t be 3 minutes late or your going to get an occurrence ! Beware of this place it’s like a revolving door!

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Percepta Response
7y
Good Morning, thank you for your comments. As you indicated, we do maintain a set of standards related to attendance in order to make sure we can both meet the needs of our customers and fairly distribute the workload amongst our staff. We can't discuss an employee's personal situation on a public medium such as this, but obviously six absences in a five-month period is considered excessive and unfairly burdens everyone else. You mentioned arriving three minutes late, the acceptable standard that is covered in training and production is that our employees must be logged in and ready to take calls at the start of their assigned shift; if we allow employees to arrive three minutes past the start time (and are forced to wait further while the employee logs in) it is again unfair to peers and management who are forced to cover for the later-arriving employee. Contrary to your comments, we do not force employees to remain at their desk without reasonable breaks and have seen significant growth (and reduced attrition and turnover) in the department you mentioned.

Explore other reviews about Percepta

5.0
16 Jan 2026
Recommend
CEO approval
Business outlook

Pros

I've worked at Percepta as a Business Operations Manager for 11 years. Started as an Assistant Operations Manager and was promoted after a year to Business Operations Manager and then promoted again 3 years later to manage a program that I am still on which consists of 4 different locations, one being in the Philippines.

Cons

No cons from me as Percepta has allowed me to grow and develop in my role as BOM and accomplish things that I never would have imagined previous to working there. There is a reason I have been there for 11 years and it's because of the people I work with and the managers that I have worked for.

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Percepta Response
4mo
Thank you for such a thoughtful review and for 11 amazing years with Percepta. Watching careers grow and evolve like yours is one of the best parts of what we do. The people and connections you mentioned truly make the difference, and we’re grateful to have you as part of the team.
4.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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