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      Percepta

      Engaged employer

      Percepta reviews

      Poor Management and team spirit - Customer Service Representative Percepta Employee Review

      1.0
      17 Feb 2021
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      -Do your job go home

      Cons

      -Do your job go home - supervisors are overworked. You're on your own the first couple of weeks (months) taking calls, you barely get support at times. - Management is not open to new ideas. - You'd better keep your mouth shut or else they will find the most stupid reasons to tarnish your file (warnings, etc). Management is happy with quiet individuals that don't make any noise. You act like you know it all, and the next moment you're out.

      avatar
      Percepta Response
      5y
      At Percepta, we pride ourselves on having a fun, upbeat environment where we work and play hard. We are focused on delivering an exceptional employee experience that helps drive an exceptional customer experience. It sounds like you might have had a less than excellent experience, and we're very sorry to hear that. We want to ensure we can learn from your experience to get better - we'd love to hear from you (percepta.hr@percepta.com).

      Explore other reviews about Percepta

      5.0
      16 Jan 2026
      Business operations manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I've worked at Percepta as a Business Operations Manager for 11 years. Started as an Assistant Operations Manager and was promoted after a year to Business Operations Manager and then promoted again 3 years later to manage a program that I am still on which consists of 4 different locations, one being in the Philippines.

      Cons

      No cons from me as Percepta has allowed me to grow and develop in my role as BOM and accomplish things that I never would have imagined previous to working there. There is a reason I have been there for 11 years and it's because of the people I work with and the managers that I have worked for.

      avatar
      Percepta Response
      5mo
      Thank you for such a thoughtful review and for 11 amazing years with Percepta. Watching careers grow and evolve like yours is one of the best parts of what we do. The people and connections you mentioned truly make the difference, and we’re grateful to have you as part of the team.
      5.0
      24 June 2026
      Instructional designer
      Recommend
      CEO approval
      Business outlook

      Pros

      On the ISD team we have a strong people-first team culture.

      Cons

      I don't have any currently.

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