Worst job ever!!! - Customer Service Advisor Percepta Employee Review

1.0
9 Dec 2014
Recommend
CEO approval
Business outlook

Pros

Local, colleagues were lovely, salary average, seat was quite comfortable

Cons

Pressure, your expected manage an unrealistic amount of cases, you have to press a button to go to the toilet, the attrition is extremely high, they then expect you to take even more work on, then if you make a mistake (because you cut corners to achieve the ridiculous targets) they discipline you massively, the management are lazy and expect to much of the lowly advisors, everyone does anything to try and get if the phones, you are abused daily by the customers, sworn at and spoken to like rubbish by the Dealers. The managers expect everything and give nothing. They pretend like it's one big happy family when all the advisors hate it and long to get out the hell hole.

Explore other reviews about Percepta

5.0
7 Jan 2026
Recommend
CEO approval
Business outlook

Pros

There is room for growth. Great health benefits. Flexible schedules. Great perks.

Cons

Compensation - Pay is low

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Percepta Response
5mo
Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
4.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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