4.0
6 Dec 2021
Current employee, less than 1 year
Melbourne, FL
Recommend
CEO approval
Business outlook
Pros
The best is being a chat agent for parts & accessories support - I type fast and am pretty familiar with 'what part goes where' so it's easy for me to answer questions quickly. As long as you keep up with the job aids and use them as instructed, you can assist with any customer needs.
Cons
When chats are not as busy as phone calls, I have to take calls. I don't like it when I cannot answer a customers' question or assist them without having to send to another department.