Dishonest Job Descriptions - Technical Support Representative Percepta Employee Review

1.0
23 Feb 2022
Recommend
CEO approval
Business outlook

Pros

There are no pros working for this company.

Cons

Treated awfully by customers and management. Constant micro managing. Job descriptions are completely inaccurate. Worked with many that were duped into thinking the Web Support Group was an enterprise IT position, due to its description, and the way it is advertised and portrayed, which was falsely. Pay is sub par especially being denigrated by QA which none have ever worked in any kind of IT position. Punished for calling out sick, so everybody comes to work sick. Never have gotten so sick so many times. Team leads are mostly clueless and are mouthpieces for the company and executives. Executives rub in your face how much they make, “cause when you do good, I do good” was spoken at a meeting by an executive. I would avoid this place at all cost… degree or not. Better off working retail, as the verbal and mental abuse is far worse here. Run as fast and far away as possible as I am still haunted by the nightmares of working here.

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Percepta Response
4y
Our employees are our #1, and we are committed to everyone having an exceptional employee experience. It sounds like you might not have had that and that is unfortunate. We want to hear from you to understand your situation and see if we can make any improvements. Please send us an email to Percepta.hr@Percepta.com and we can discuss. thank you.

Explore other reviews about Percepta

5.0
16 Jan 2026
Recommend
CEO approval
Business outlook

Pros

I've worked at Percepta as a Business Operations Manager for 11 years. Started as an Assistant Operations Manager and was promoted after a year to Business Operations Manager and then promoted again 3 years later to manage a program that I am still on which consists of 4 different locations, one being in the Philippines.

Cons

No cons from me as Percepta has allowed me to grow and develop in my role as BOM and accomplish things that I never would have imagined previous to working there. There is a reason I have been there for 11 years and it's because of the people I work with and the managers that I have worked for.

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Percepta Response
4mo
Thank you for such a thoughtful review and for 11 amazing years with Percepta. Watching careers grow and evolve like yours is one of the best parts of what we do. The people and connections you mentioned truly make the difference, and we’re grateful to have you as part of the team.
4.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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