Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Being able to work from home is great." ((in 64 reviews)); "Benefits are good and explained well during training" ((in 44 reviews)); "The people you work with are great and friendly" ((in 34 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 46 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "supervisors are overworked." ((in 13 reviews)); "No bonuses" ((in 10 reviews)); "And there was a ton of favoritism and nepotism." ((in 9 reviews))

What are employees saying about Percepta redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta redundancy and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Campbellfield , Mascot

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Percepta reviews

Great place to work - Instructional Design Specialist Percepta Employee Review

4.0

14 June 2022

Instructional design specialist

Recommend

CEO approval

Business outlook

Pros

I really loved my ISD team. My coworkers were really supportive and I made some lasting connections. I also really loved all the managers, I had the opportunity to work with a few of them based on different projects. Everyone was really fantastic to work with on my team.

Cons

The reason I am leaving is because I am relocating to a new state. Even though I work remote I can't keep my job because I am leaving the state. This was a big disappointment to learn since this job is 100% remote. I was only here for about 8 months and had to look for a new job.

Percepta Response

Thank you for your time with us - we love to keep up with our "Percepta Alums" so make sure you follow us on LinkedIn! We wish you the best of luck in your endeavors.

Explore other reviews about Percepta

5.0

24 June 2026

Instructional designer

Recommend

CEO approval

Business outlook

Pros

On the ISD team we have a strong people-first team culture.

Cons

I don't have any currently.

Percepta Response

11h

Thank you for taking the time to share your experience! We're so glad to hear you've found a strong people-first culture on the ISD team. Creating an environment where our people feel supported, valued, and empowered is something we strive for every day. We're also happy to hear your encouragement for your leadership team. We'll be sure to share your kind words. Thanks for being part of Percepta and for all you do!

4.0

10 June 2026

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

Percepta Response

Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!

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Jobs at Percepta

Customer Service Representative

Learning Delivery Supervisor

Human Resources Business Partner

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