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      Percepta

      Engaged employer

      Percepta reviews

      High School Mentality - Client Services Manager Percepta Employee Review

      3.0
      20 Aug 2025
      Client services manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company. Spent 4.5 yrs giving my all to the department. Enjoyed the job and the company. Really easy job if you can handle high pace work environment and you had excellent time management skills.

      Cons

      But then realized if you didn't belong to the high school mentality clique then you would never move up. And there was a ton of favoritism and nepotism. If they didn't like you they would push you out. And they would favor certain employees over others. Very high drama the company doesn't care as long as the department is doing well.

      avatar
      Percepta Response
      9mo
      Thanks for sharing your experience—and for the 4.5 years you gave to the team. We’re genuinely glad to hear you enjoyed the job and appreciated the fast-paced environment. We’re sorry to hear that the latter part of your experience didn’t feel as positive. Feeling valued, respected, and supported matters, and your perspective on leadership and team dynamics is something we take seriously. We’re always looking for ways to do better. If you’d ever like to talk more or share suggestions, we’re all ears at percepta.hr@percepta.com. Wishing you the best wherever your path takes you next.

      Explore other reviews about Percepta

      5.0
      7 Jan 2026
      Executive liaison
      Recommend
      CEO approval
      Business outlook

      Pros

      There is room for growth. Great health benefits. Flexible schedules. Great perks.

      Cons

      Compensation - Pay is low

      avatar
      Percepta Response
      5mo
      Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
      4.0
      10 June 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

      Cons

      Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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