Horrid company - Customer Success Manager (CSM) PerchPeek Employee Review

- Fantastic leadership - Teammates and Leadership value your opinion (very safe place to be vocal and challenge) - Everyone is so quick to take action when needed - Personal life and work/life balance is valued - This team is so bought into the PerchPeek mission, direction, and goals - Pay and benefits are very competitive - The relocation market is massive with lots of opportunity for PerchPeek to continue to grow and disrupt the market - The people are genuinely so amazing and love to have fun even in the midst of working relentlessly

- Bandwidth has been stretched at times but leadership is taking action to resolve - This industry can be challenging to learn if you aren't familiar with it

company retreat and remote work policies were generous and made for a great culture on the surface, pay was fine, very nice people

management seemed weirdly desperate to avoid confrontation. nobody was ever on the same page and sales/product strategy changed constantly main complaint: the overly cheery company culture concealed a lot of conflicts that it would have been healthier to have out in the open. actual vibe was definitely above average for a startup (mostly due to the people), but weirdly, more people at PP seemed eager to privately express their dislike of each other. I think that’s sadly a direct result of the culture. it all just felt a bit immature. it was obvious for months that they needed to massively downsize but the way they handled it in the end was really weird - reading a script by HR and then cutting account access. maybe it’s just “how things are done”, but then what was the point of pretending to be different? I think most people would have appreciated a simple 5 minute chat with management. can’t think of anyone who would have left with hard feelings under those circumstances sad to write this, but I’d suggest looking elsewhere if PP survives - even for the cushy roles in eng and prod. it feels like a company run by people who have never run a company - which is fun until anything goes wrong