Fantastic workplace - Customer Success Manager PerchPeek Employee Review

5.0
20 Aug 2025
Recommend
CEO approval
Business outlook

Pros

I have spent four years at PerchPeek and can honestly say it’s one of the most supportive, people-focused companies I’ve ever worked at. The team is nothing short of incredible, smart, passionate, collaborative, and genuinely kind. There’s a real sense of team and trust that makes every challenge feel like a shared mission. Leadership at PerchPeek sets the tone for this culture. They are thoughtful and committed to creating a positive and inclusive work environment. They work incredibly hard behind the scenes to ensure that employees feel heard, respected, and supported, both professionally and personally. There’s a strong emphasis on work-life balance, open communication, and continuous learning. Feedback is welcomed and acted upon, and you’re given room to grow and take ownership of your work. The company is also mission-driven, and it’s clear that everyone, from leadership to interns are aligned around creating a great experience for customers and employees alike.

Cons

As with any startup, things can move quickly and priorities can shift, but leadership is transparent about why changes happen and works closely with the team to manage transitions.

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PerchPeek Response
9mo
Thank you so much for sharing your thoughts after 4 years (congrats!). We're really glad that you're feeling the work happening behind the scenes to build a special culture. And thank you for being a huge part of that work!

Explore other reviews about PerchPeek

5.0
21 July 2025
Recommend
CEO approval
Business outlook

Pros

- Fantastic leadership - Teammates and Leadership value your opinion (very safe place to be vocal and challenge) - Everyone is so quick to take action when needed - Personal life and work/life balance is valued - This team is so bought into the PerchPeek mission, direction, and goals - Pay and benefits are very competitive - The relocation market is massive with lots of opportunity for PerchPeek to continue to grow and disrupt the market - The people are genuinely so amazing and love to have fun even in the midst of working relentlessly

Cons

- Bandwidth has been stretched at times but leadership is taking action to resolve - This industry can be challenging to learn if you aren't familiar with it

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PerchPeek Response
9mo
We *do* love to have fun! Thanks for sharing your experience at PerchPeek so far. We're glad to have you here!
2.0
14 Jan 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

company retreat and remote work policies were generous and made for a great culture on the surface, pay was fine, very nice people

Cons

management seemed weirdly desperate to avoid confrontation. nobody was ever on the same page and sales/product strategy changed constantly main complaint: the overly cheery company culture concealed a lot of conflicts that it would have been healthier to have out in the open. actual vibe was definitely above average for a startup (mostly due to the people), but weirdly, more people at PP seemed eager to privately express their dislike of each other. I think that’s sadly a direct result of the culture. it all just felt a bit immature. it was obvious for months that they needed to massively downsize but the way they handled it in the end was really weird - reading a script by HR and then cutting account access. maybe it’s just “how things are done”, but then what was the point of pretending to be different? I think most people would have appreciated a simple 5 minute chat with management. can’t think of anyone who would have left with hard feelings under those circumstances sad to write this, but I’d suggest looking elsewhere if PP survives - even for the cushy roles in eng and prod. it feels like a company run by people who have never run a company - which is fun until anything goes wrong

11
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PerchPeek Response
3y
Hi there - thank you for taking the time to share this feedback with us. We’re sorry that your positive experiences at PerchPeek didn't last through the end of your time with us. We're glad you developed bonds with other team members and enjoyed perks, but it unfortunate to hear that your day-to-day experience was inconsistent or unclear. As we mature the business, our leadership team and ways are working are maturing too. Growing pains are real, but nurturing a healthy feedback culture is top of mind for the People Team and leadership. We know there is always room for improvement, so thank you again for sharing your experience. We wish you the best in your future endeavors.
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