Great way to step into the animal industry, not good long term. - Customer Service Representative PetSuites Employee Review

2.0
9 Oct 2024
Recommend
CEO approval
Business outlook

Pros

- Flexible Scheduling - Great way to gain animal handling experience if you're looking to go into the Animal industry (Vet school, Volunteering, etc.) - Play with dogs and cats all day - Nice coworkers

Cons

- BEWARE: "CLOPENING" SHIFTS (Close the night before, open at 6am the next day) - Schedule changes without notice (i.e "Yeah I changed your shift to 6:15am-2:15pm last night, why didn't you show up?" - Inconsistent/Poor Management (Management usually has limited knowledge about duties in the back, good luck if everyone calls out on your shift and you're closing alone) - No room to move up within the company (manager usually played favorites) - Subtle discrimination - Low Pay - No help from HR - Consistently increases responsibilities the longer you're employed (leading shifts, social media, etc.) with no pay increase

Explore other reviews about PetSuites

5.0
15 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Being able to interact with animals of all breeds and make good connections

Cons

Hours depends of the seasons

3.0
7 June 2026
Recommend
CEO approval
Business outlook

Pros

-working with the dogs/cats is a great experience -most coworkers are nice -general manager is competent and kind -will give you days off if you need them -when not busy, it’s a laidback job -kennel techs don’t have to mess with customers

Cons

-pay could be better for the work you’ll do -you’ll feel gross clocking out from working with dogs all day -when busy, you’ll be overworked and will feel burnt out -some dogs can be highly aggressive. Most of them time the manager or leads will mess with them, but sometimes they’re allowed into group. When they are, they rarely respond to correction and it’ll be up to you to handle it -expect to be bit at least once -maybe this is location specific, but there is a very noticeable clique of leads and front desk workers who will make you feel unwelcome. This will especially ring true if you’re neurodivergent -be prepared to work in extreme temperatures either way

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