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      Petco

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      Store Leader - Store Leader Petco Employee Review

      3.0
      20 Nov 2018
      Store leader
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits, only requires 45 hour work weeks, lots of opportunity to advance, great co workers that love pets at a store, not corporate, level.

      Cons

      High pressure, say one thing but do another, low level of job security, people in upper management come across as desperate and anxious. Stressful. Lack diversity the higher you go up the chain. Cheap. Expect staff to do store repairs and cleaning that is beyond the normal persons ability level. Raises practically non existent. Say they pay for performance thru their bonus program but if you earn a bonus they raise your metrics so high the next year that earning your bonus becomes impossible. Very much a top down organization. Payroll is an issue. You never have enough hours to do everyhing asked of you. Timing of projects is awful.

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      Petco Response
      7y
      Thank you for your honest review, we are grateful for your employment with us and value your opinion. While we’re happy to hear you enjoy working with your team, we regret to hear of your other concerns. We do our best to adapt to changes in the business, but we want to ensure your concerns are being heard. We encourage you to share your feedback with your management or share your thoughts on the Petco Hotline at 1-888-736-9834 or http://petcohotline.com/ so we can get a better understanding and work towards resolving them.

      Explore other reviews about Petco

      1.0
      18 May 2026
      Store general manager
      Recommend
      CEO approval
      Business outlook

      Pros

      DM is a good person who genuinely wants to support the stores, but unfortunately he’s also caught in the middle of all this chaos.

      Cons

      Literally EVERYTHING! • Extremely limited payroll stores are frequently staffed with only two employees for an entire day, which is not sustainable. • Leadership appears disconnected from store level operations, with little clear direction. Initiatives often feel reactive, as if decisions are being tested without a consistent long term strategy. • Expansion into non pet related products raises concerns about the company’s financial health and overall focus. • Workload is overwhelming, with planogram changes happening frequently sometimes multiple times within the same week. • IT systems are unreliable, and when issues arise, store teams are expected to find workarounds rather than receiving timely support. • Animal care no longer seems to be a top priority at the corporate level. Current setups (e.g., “Desk Pets”) appear inconsistent with the company’s own care standards and guidelines.

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