Petco Reviews

3.0

36% would recommend to a friend

(6,855 total reviews)
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Joel D. Anderson

34% approve of CEO

27% positive business outlook

Petco has an employee rating of 3.0 out of 5 stars, based on 6,855 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Petco employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

7K reviews
3.0
20 Nov 2018

Store Leader

Recommend
CEO approval
Business outlook

Pros

Benefits, only requires 45 hour work weeks, lots of opportunity to advance, great co workers that love pets at a store, not corporate, level.

Cons

High pressure, say one thing but do another, low level of job security, people in upper management come across as desperate and anxious. Stressful. Lack diversity the higher you go up the chain. Cheap. Expect staff to do store repairs and cleaning that is beyond the normal persons ability level. Raises practically non existent. Say they pay for performance thru their bonus program but if you earn a bonus they raise your metrics so high the next year that earning your bonus becomes impossible. Very much a top down organization. Payroll is an issue. You never have enough hours to do everyhing asked of you. Timing of projects is awful.

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Petco Response
7y
Thank you for your honest review, we are grateful for your employment with us and value your opinion. While we’re happy to hear you enjoy working with your team, we regret to hear of your other concerns. We do our best to adapt to changes in the business, but we want to ensure your concerns are being heard. We encourage you to share your feedback with your management or share your thoughts on the Petco Hotline at 1-888-736-9834 or http://petcohotline.com/ so we can get a better understanding and work towards resolving them.
2.0
2 Feb 2023
Recommend
CEO approval
Business outlook

Pros

Steady paycheck! Nice campus in San Diego.

Cons

OK, so I have only have worked at Petco Corporate for one year. In that year, I have seen a first large round of layoffs across all departments (early 2022), and now (early 2023) a second round of layoffs that went after senior titles, such as VPs and Directors. Some of these senior leaders were walked out of the building, with the fairly important projects they had been leading left hanging. These 2023 layoffs are making folks uneasy - no impression of job stability at Petco Corporate. I am sure Petco had its reasons, not the smallest of them perhaps the upcoming bonus payouts that they now no longer have to make to those who were let go? :) To change the subject, Petco has an UTTERLY uncompetitive 401(k) match - they do not match for the first 6 months at all, and then they match 50% of the first 2.5% or something like that. Paltry, by California standards.

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Glassdoor has 7,234 Petco reviews submitted anonymously by Petco employees. Read employee reviews and ratings on Glassdoor to decide if Petco is right for you.