Love it, mostly - Dog and Cat Department Manager Petco Employee Review

4.0
24 June 2010
Recommend
CEO approval
Business outlook

Pros

I have a passion for working with animals and their pet parents. I love the fast pace and diverse job duties.

Cons

I hate that the store and us managers are not given the hours to function in a customer service positive atmosphere. The new "customer advisor" position is a joke. She spends 2-4 hours a day covering register and aquatics because hours were cut from those positions to cover her full time status. This is not good customer service.

Explore other reviews about Petco

5.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

Good environment, good management and able to learn and improve

Cons

none so far that ive been working here

2.0
2 July 2026
Recommend
CEO approval
Business outlook

Pros

friendly store managers usually good discounts nostalgic

Cons

Forced to stay short staffed. Couldn't take proper breaks most days as a closing lead unless it was during the first few hours of shift. At the time the regional manager seemed more worried about the aesthetics of the back animal rooms floor that only employees saw when we had ac issues, issues getting access to an exotic vet, and only had enough hours to have two employees working at a time most shift on most days. I only had a couple interactions but that was one of them. Could not call off sick without leaving the store scrambling to find someone to stay open. Also sold improper habitats.

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