Not Worth It - Solutions Specialist Petco Employee Review

1.0
16 Jan 2024
Recommend
CEO approval
Business outlook

Pros

The discounts. That's pretty much it. 40% off petco brand or partnered stuff was really nice. So was free dog training.

Cons

Everything else lol. The pay is not great, especially for the work they expect from you. Upper management is abysmal which causes GMs to either treat their employees like garbage or take on more than they could ever handle as one person. Regularly was denied not only my 15 minute breaks but also my 30 minute breaks due to short staffing. But instead of working to fix this, upper management would continue to cut hours for the store due to "poor performance"...despite the fact that said "poor performance" was directly caused by short staffing and an inability to get everything in the store done. Was regularly made to stay late past my scheduled shift time, even some nights until midnight despite closing at 9pm. All just to get the store looking presentable because there were only two employees in the building the entire day and not enough time for them to take care of customers AND keep the store running properly.

Explore other reviews about Petco

5.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

Discount was super great as a pet owner

Cons

Coverage was often low as people called out at times or quit

1.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

DM is a good person who genuinely wants to support the stores, but unfortunately he’s also caught in the middle of all this chaos.

Cons

Literally EVERYTHING! • Extremely limited payroll stores are frequently staffed with only two employees for an entire day, which is not sustainable. • Leadership appears disconnected from store level operations, with little clear direction. Initiatives often feel reactive, as if decisions are being tested without a consistent long term strategy. • Expansion into non pet related products raises concerns about the company’s financial health and overall focus. • Workload is overwhelming, with planogram changes happening frequently sometimes multiple times within the same week. • IT systems are unreliable, and when issues arise, store teams are expected to find workarounds rather than receiving timely support. • Animal care no longer seems to be a top priority at the corporate level. Current setups (e.g., “Desk Pets”) appear inconsistent with the company’s own care standards and guidelines.

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