Pros
DM is a good person who genuinely wants to support the stores, but unfortunately he’s also caught in the middle of all this chaos.
Cons
Literally EVERYTHING!
• Extremely limited payroll stores are frequently staffed with only two employees for an entire day, which is not sustainable.
• Leadership appears disconnected from store level operations, with little clear direction. Initiatives often feel reactive, as if decisions are being tested without a consistent long term strategy.
• Expansion into non pet related products raises concerns about the company’s financial health and overall focus.
• Workload is overwhelming, with planogram changes happening frequently sometimes multiple times within the same week.
• IT systems are unreliable, and when issues arise, store teams are expected to find workarounds rather than receiving timely support.
• Animal care no longer seems to be a top priority at the corporate level. Current setups (e.g., “Desk Pets”) appear inconsistent with the company’s own care standards and guidelines.