Customer Service Representive - Customer Service Representative Planet Home Lending Employee Review

Great company culture, friendly people, easy to learn systems. Willing to help interns learn the skills needed in their fields.

If fully remote, communication can be difficult at times.

Almost every manager is incredibly supportive and the culture is very team oriented. Thankfully it is not one of those forced "we're a family here" toxic workplaces, but like actually just feeling a natural comradery with everyone just from the many different team chats and department-wide chats and email help-lines there's always someone you can go to for help. Not overly corporate-speak heavy, most people just talk like normal humans, very refreshing for a "corporate" type job. Every loan is like a puzzle, and if you like puzzles you'll love this job, it's rewarding to finally get a difficult loan to close.

While there has been no mandatory OT so far, often it can feel like if you don't stay late a few times a week you'll fall behind, though I think that may just be the nature of the job, not inherent to PHL.