Stress - Customer Success Manager (CSM) Podium Employee Review

1.0
9 Aug 2021
Recommend
CEO approval
Business outlook

Pros

Many of my colleagues were kind and hard working Enjoyed working from home while it lasted Nice sweatshirts

Cons

Performance reviews were very discouraging. Did not feel recognized, supported. Sales culture is a NIGHTMARE. They’ll blame any and all problems on CS who is over worked and under supported. Consistently felt bullied or bulldozed by sales. Many of the accounts I worked on were mismanaged prior to my start. I was expected to revive/clean up accounts with poor initial setup. No accountability for the initial CSM’s. Like playing hot potato with messy accounts. The people I worked with were so overworked, and their tremendous efforts often overlooked. Could not take any time off. The so called holidays sales would still be aggressively slacking you because they were always so anxiety ridden. Podium is exhausting. The positivity is all hype. Really just a rat race, with very little upside.

Explore other reviews about Podium

5.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Great pay, high performing culture and coaching

Cons

High pressure, some can’t handle it

2.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Cool office building, learn from some of the best sales reps you’ll come across in your career

Cons

I worked at podium for a few years. It was the most toxic sales culture I’ve ever experienced. I do not say that lightly It was worth the money a year/two plus ago. They raised quotas multiple times in the last year and decreased the commission percentages. It is wild how many hoops an ae had to jump through to close a deal. In my 7+ of being in sales it was probably the hardest sale to close and I was a top rep. If you want to join podium it could be a good learning experience but it will come with a lot of headaches, anxiety about job security (they pip sales reps out like no other company I’ve ever worked for) and maybe some tears

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