Sinking Ship - Customer Success Manager (CSM) Podium Employee Review

1.0
1 Dec 2023
Recommend
CEO approval
Business outlook

Pros

I've had the pleasure of working with some of the most dynamic, intelligent, and badass individual contributors in my career so far.

Cons

Working at Podium has been a rollercoaster of uncertainty orchestrated by a leadership team lacking direction, competence, and basic empathy. The CEO's erratic decisions resemble a ship captained by someone blindfolded, resulting in a workplace culture steeped in anxiety and instability. Within the span of 10 months, the company inflicted two major layoffs on its workforce, with whispers of yet another looming. This callous disregard for employees has created an atmosphere of perpetual dread and undermined any semblance of job security. Leadership, if you can call it that, turns a blind eye to legitimate employee concerns, fostering an environment where voices are silenced and grievances fall on deaf ears. Leadership's office might as well be a black hole where feedback disappears without a trace. Not only does this company lack a coherent strategy, but its constant pivoting and product changes have left both employees and customers in a state of perpetual confusion. Moreover, their inability to capitalize on the market has been nothing short of embarrassing. While they stumble through layoffs and in-office mandates, other companies are not just catching up but surpassing them, building superior products in niche industries that will eventually eclipse anything that Podium has built. In summary, this is a sinking ship steered by a clueless captain. It's a toxic workplace where job security is a myth, employee concerns are ignored, and innovation with rigorous development has become a distant memory. Avoid at all costs unless you enjoy chaos.

Explore other reviews about Podium

5.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Great pay, high performing culture and coaching

Cons

High pressure, some can’t handle it

2.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Cool office building, learn from some of the best sales reps you’ll come across in your career

Cons

I worked at podium for a few years. It was the most toxic sales culture I’ve ever experienced. I do not say that lightly It was worth the money a year/two plus ago. They raised quotas multiple times in the last year and decreased the commission percentages. It is wild how many hoops an ae had to jump through to close a deal. In my 7+ of being in sales it was probably the hardest sale to close and I was a top rep. If you want to join podium it could be a good learning experience but it will come with a lot of headaches, anxiety about job security (they pip sales reps out like no other company I’ve ever worked for) and maybe some tears

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