Not worth it at all - Customer Success Manager (CSM) Podium Employee Review

1.0
8 May 2025
Recommend
CEO approval
Business outlook

Pros

Great people to work with. Met some great individuals during my time.

Cons

Pretty much everything else. Burnout, anxiety, lack of support, gaslighting and more. If they like you you’ll do great and it really is a good fit for some. But at what cost? The pay is decent but you can get paid just the same or more to have a much more manageable work life balance. The product isn’t that good and there’s always issues. They will give you way too many accounts that can’t run their business day to day because the product isn’t working properly. There’s also no communication between off shore support and the on shore teams. To this day I still receive phone calls from Podium clients when I never gave out my personal phone number. If you can take any review seriously, take this one. If you don’t have any other offers it’s not a bad start but don’t plan on staying for too long.

Explore other reviews about Podium

5.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Great pay, high performing culture and coaching

Cons

High pressure, some can’t handle it

2.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Cool office building, learn from some of the best sales reps you’ll come across in your career

Cons

I worked at podium for a few years. It was the most toxic sales culture I’ve ever experienced. I do not say that lightly It was worth the money a year/two plus ago. They raised quotas multiple times in the last year and decreased the commission percentages. It is wild how many hoops an ae had to jump through to close a deal. In my 7+ of being in sales it was probably the hardest sale to close and I was a top rep. If you want to join podium it could be a good learning experience but it will come with a lot of headaches, anxiety about job security (they pip sales reps out like no other company I’ve ever worked for) and maybe some tears

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