“We look after people” you look after guests not staff - Arrivals Coordinator Portland Brown Employee Review

Thank you for your review – we’re always happy to receive feedback from both current and former employees in order to continue to improve the way we do things. As you quite rightly say, we’re all about looking after people at Portland, not only our guests but our staff too. It’s for this reason that, in addition to paying our employees competitive salaries, we offer other benefits like health insurance, our incentive programme and opportunities for promotion as well as some great parties and other treats on a regular basis. I’m disappointed to hear that you did not feel ‘looked after’ whilst you were working for us. At Portland we strive for an open and honest environment and encourage everyone to offer their opinions if they believe that something can be done in a different way or to let us know if they have concerns about their role. In a number of cases, our management team have been promoted from less senior positions within the company so they have direct experience of the roles that they are managing and know Portland better than anyone else. This experience of dealing with our guests means that sometimes they are best placed to decide how to deal with a situation and are encouraged to pass on that knowledge. As a result of receiving your review, we have met with our Arrivals Coordinator team so that we can ensure we further understand their day-to-day experiences. This information will then allow us to work with our management team, as well as our Dispatch team so that we can ensure that everyone is fully supported in their roles and has a great experience whilst working with us. Magda, our Chief Operations Manager would also be keen to discuss your personal experience of working with Portland so that we can further improve on the working environment for our current staff. If you would be happy to do this, please contact her on magda.kisielewicz@portlandbrown.com