Nice facility and coworkers, but low support and pay - Client Success Specialist PrimePay Employee Review

3.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

nice facility great coworkers successful product platform

Cons

low salary non interest on feedback low manager support- overworked leaders

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PrimePay Response
2w
Thank you for taking the time to share your feedback and for your years with PrimePay. We’re glad to hear you enjoyed the facility, valued your coworkers, and believed in the strength of our product platform. We also appreciate your honest feedback regarding compensation, support, and leadership workload. We understand how important it is for employees to feel heard and supported, and feedback like yours helps us continue evaluating opportunities for improvement across the organization. We wish you the very best in your future endeavors and appreciate the contributions you made during your time with us.

Explore other reviews about PrimePay

5.0
27 June 2025
Recommend
CEO approval
Business outlook

Pros

Remote work Coworkers who want to do well and try to help each other out My manager is fair and helpful I like the #CultureClub

Cons

Black out period in December and January

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PrimePay Response
11mo
Thank you for sharing your experience. We're glad to hear you enjoy the remote work environment, supportive coworkers, and your manager’s leadership. It’s great to know you also appreciate initiatives like the Culture Club. We understand the concerns around blackout periods and appreciate your thoughtful perspective on the benefits of remote work—it’s something we continue to evaluate as we shape the future of our workplace.
1.0
4 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Close to where I live but that is about it.

Cons

Poor management, lousy pricing and a support staff that continues to make mistakes

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PrimePay Response
2mo
Thank you for taking the time to share your feedback and for your 3 years with PrimePay. We’re sorry to hear that your experience did not meet expectations, particularly regarding management, pricing, and support. Your insights are important, and we take feedback like this seriously as we continue to evaluate and improve how we support our teams and serve our clients. We appreciate your contributions during your time with us and wish you the best in your future endeavors.
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