Client Success Representative/Specialist - Client Success Specialist PrimePay Employee Review

5.0
13 Mar 2018
Recommend
CEO approval
Business outlook

Pros

Everyone at this company is more than willing to help whoever they need to! Everyone works as a large team who all want the same goal! I feel very comfortable here and felt very welcomed from day one. I have enjoyed working in benefits and answering the phones. Sometimes different callers can be a little tough but everyone around you is there to support you after those harder calls. You learn something new every single day which makes coming into work exciting! I am really enjoying working here!

Cons

As mentioned, sometimes the phone calls can be a little tough but that's just how customer service goes! Even on the days that seem hard, people are there to lift you up and help you learn.

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PrimePay Response
7y
Thanks for taking the time to write a review. One of the best parts of working for PrimePay is the team atmosphere in each office and how supportive the employees are of each other.

Explore other reviews about PrimePay

5.0
27 June 2025
Recommend
CEO approval
Business outlook

Pros

Remote work Coworkers who want to do well and try to help each other out My manager is fair and helpful I like the #CultureClub

Cons

Black out period in December and January

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PrimePay Response
11mo
Thank you for sharing your experience. We're glad to hear you enjoy the remote work environment, supportive coworkers, and your manager’s leadership. It’s great to know you also appreciate initiatives like the Culture Club. We understand the concerns around blackout periods and appreciate your thoughtful perspective on the benefits of remote work—it’s something we continue to evaluate as we shape the future of our workplace.
3.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

nice facility great coworkers successful product platform

Cons

low salary non interest on feedback low manager support- overworked leaders

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PrimePay Response
3w
Thank you for taking the time to share your feedback and for your years with PrimePay. We’re glad to hear you enjoyed the facility, valued your coworkers, and believed in the strength of our product platform. We also appreciate your honest feedback regarding compensation, support, and leadership workload. We understand how important it is for employees to feel heard and supported, and feedback like yours helps us continue evaluating opportunities for improvement across the organization. We wish you the very best in your future endeavors and appreciate the contributions you made during your time with us.
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