Horrible place to work! - Client Success Representative PrimePay Employee Review

1.0
7 Jan 2019
Recommend
CEO approval
Business outlook

Pros

Cannot find any good thing to say for this company.

Cons

Micromanaged workplace, poor management, extremely stressful and overwhelmed/ unreasonable workload due to short staffs all the time. If you need help- you may ask but since everyone is busy with their own, most of the time -there is no help you can get. Heartless company only care if you can get the works done, if you cannot get the work done in time, your salary included all the blames from your manager. Poor medical plan and retirement plan. Although u paid your premium but you still pay full price when you see your doctors because you are under the high deductible plan. Once you reach your deductible amount, you are required to pay 20% of your bill. 401k plan is even wonderful that they only match 5% of what you contributed. They are not matching dollar to dollar.

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PrimePay Response
7y
Thank you for taking time to write a review and thank you for your years of service with PrimePay.

Explore other reviews about PrimePay

5.0
27 June 2025
Recommend
CEO approval
Business outlook

Pros

Remote work Coworkers who want to do well and try to help each other out My manager is fair and helpful I like the #CultureClub

Cons

Black out period in December and January

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PrimePay Response
11mo
Thank you for sharing your experience. We're glad to hear you enjoy the remote work environment, supportive coworkers, and your manager’s leadership. It’s great to know you also appreciate initiatives like the Culture Club. We understand the concerns around blackout periods and appreciate your thoughtful perspective on the benefits of remote work—it’s something we continue to evaluate as we shape the future of our workplace.
3.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

nice facility great coworkers successful product platform

Cons

low salary non interest on feedback low manager support- overworked leaders

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PrimePay Response
3w
Thank you for taking the time to share your feedback and for your years with PrimePay. We’re glad to hear you enjoyed the facility, valued your coworkers, and believed in the strength of our product platform. We also appreciate your honest feedback regarding compensation, support, and leadership workload. We understand how important it is for employees to feel heard and supported, and feedback like yours helps us continue evaluating opportunities for improvement across the organization. We wish you the very best in your future endeavors and appreciate the contributions you made during your time with us.
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