Overburdened and Underpaid - Customer Service Representative PrimePay Employee Review

1.0
29 Apr 2024
Recommend
CEO approval
Business outlook

Pros

Remote jobs are a plus and help with flexibility.

Cons

The company is consistently overburdened with cases and has been submitting payroll days late sometimes even on the same day as clients are supposed to be paying. There is little room for advancement as there is just a constant need for people in service. Many clients are very upset a lot of the time and rightfully so. Wages are stagnant and minimal raises make it to where inflation is escalating faster than hourly rates, so each year its like you are making less and less money.

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PrimePay Response
2y
Thank you for sharing your feedback. We're glad you value the flexibility of remote jobs. Your concerns have been noted and we appreciate you providing your input as we continuously strive to enhance the employee experience.

Explore other reviews about PrimePay

5.0
27 June 2025
Recommend
CEO approval
Business outlook

Pros

Remote work Coworkers who want to do well and try to help each other out My manager is fair and helpful I like the #CultureClub

Cons

Black out period in December and January

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PrimePay Response
11mo
Thank you for sharing your experience. We're glad to hear you enjoy the remote work environment, supportive coworkers, and your manager’s leadership. It’s great to know you also appreciate initiatives like the Culture Club. We understand the concerns around blackout periods and appreciate your thoughtful perspective on the benefits of remote work—it’s something we continue to evaluate as we shape the future of our workplace.
3.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

nice facility great coworkers successful product platform

Cons

low salary non interest on feedback low manager support- overworked leaders

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PrimePay Response
3w
Thank you for taking the time to share your feedback and for your years with PrimePay. We’re glad to hear you enjoyed the facility, valued your coworkers, and believed in the strength of our product platform. We also appreciate your honest feedback regarding compensation, support, and leadership workload. We understand how important it is for employees to feel heard and supported, and feedback like yours helps us continue evaluating opportunities for improvement across the organization. We wish you the very best in your future endeavors and appreciate the contributions you made during your time with us.
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