Couldn't take it. - Customer Service Progress Residential Employee Review

There was a good team culture and a consistent push for product improvement and team improvement as a whole

Changes in leadership and general turnover among employees made it sometimes difficult to have a shared common goal

Work can be engaging depending on the role, and teams are generally supportive and collaborative. There are good opportunities to take on new challenges and grow within the organization (although growth doesn’t always mean compensation growth).

The four-day in-office policy can feel inflexible and may not suit all roles equally. Ongoing changes across the organization can make it difficult to build momentum or feel a strong sense of accomplishment. Compensation structures are rigid, and employees may be asked to take pay cuts when moving into new roles due to strict pay bands, which can discourage internal mobility.