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Progressive Insurance

Engaged employer

Claims Adjuster - Claims Adjuster Progressive Insurance Employee Review

1.0
25 June 2016
Recommend
CEO approval
Business outlook

Pros

Most top management is accessible. Buildings and campus are beautiful and well-maintained, although the work is in a typical cubicle.

Cons

So many. Fast growth means a very chaotic work environment with constant unneeded, un-thought out change, and then predictable clean up when it doesn't work. Change should not be an experiment (pilot). The same fast growth produces overly-ambitious, unqualified people moving into pre-supervisory positions without adequate management training ("high performer" does not equate to good supervisor). After intense hiring processes and 12-week training, employees are treated like entry level employees no matter their education level, skills, and previous work experience. Difficult to get time off (despite earning it) due to bogus "business needs." ALL people need occasional time off to attend to LIFE, no matter Progressive's business needs (a peer was denied unpaid time off to attend to her mother's cancer, so she quit). Extensive over-supervising over dubious measurement parameters. Constantly fluctuating directives from different people who never agree on anything. Large volume of work assigned via an extremely flawed system. Cult-like environment with pseudo important buzz words and acronyms used as if they really mean something (business needs, high performer, huddle, etc.). Constant turnover means no stability in co-workers or work teams. Gossip and back stabbing is the norm. Pay is mediocre for the volume of work.

Explore other reviews about Progressive Insurance

5.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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