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Progressive Insurance

Engaged employer

If you like working in call centers, you may enjoy it - Customer Service Representative Progressive Insurance Employee Review

3.0
29 June 2017
Recommend
CEO approval
Business outlook

Pros

You can advance relatively quickly, if you push hard to be successful and try to help others along the way, and keep all your metrics up (which there are many of).

Cons

Micromanagement can be a bit much, some supervisors are pretty out of touch as far as remembering how it was to take 80-100 challenging calls a day, and can pick a few calls out at anytime and rake you over the coals for it.

Explore other reviews about Progressive Insurance

5.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Pay Benefits Work/Life Flexibility Paid time off

Cons

working holidays working weekends management benefits equipment

2.0
4 July 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Cons

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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