Pros
I'm going to say a lot of negative things about Progressive, but understand this: Progressive is a GREAT company. Pay, benefits, culture you name it. During the 4 years I worked as an adjuster, my opinions were always listened to, my ideas were sometimes implemented. I was promoted, got a bigger cubicle, and eventually went to working from home. Progressive will invest a lot of time and effort training you and treating you well. They really trust you and give you a lot of independence. Leaving hurt, but I had to do it for my mental health.
Cons
The company has been growing too quickly for the past two years, and has not staffed up to meet that. When I started, the job would be 35 hours a week in the slow times, and 50 hours a week during the busy times of year, and 40 hours most of the time. Its gotten to the point where everyone is always in the office, often late at night and on Saturdays. When you do that for a couple of years in a salaried position, you eventually feel taken advantage of. I think burnout is widespread in a lot of departments in the company. And if you ever get tired of handling claims, you don't have a lot of internal options, as unless you move to corporate HQ, claims is all there is.