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Progressive Insurance

Engaged employer

A great place to work, in any market - Communications Specialist Progressive Insurance Employee Review

4.0
15 July 2008
Recommend
CEO approval
Business outlook

Pros

Progressive has a truly unique culture. The outstanding art collection is inspiring. The level of respect people have for each other is great, and the company is really focused on work/life balance. Plus the opportunity and support to grow and move around in the organization is a bonus. People here are proud to be here, proud of their work and not afraid to try new things. It's okay if it doesn't always work, as long as you learn from it and move on. There's a feeling of openess, where you can say what's on your mind and not be repimanded.

Cons

Business is doing so great right now - but insurance goes in cycles. As we get bigger and bigger there's more beauracracy and more division between units. Business leaders are exteremely busy and sometimes don't make time to communicate with employees, which is a key part of any organization's success. Some individual manager's style could be improved but that's the case at any company. Making change based on feedback seems to take quite a while, but at a corporate level, there are indeed a lot of people and issues that would need to be worked through before new things can be implemented.

Explore other reviews about Progressive Insurance

5.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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