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Progressive Insurance

Engaged employer

A great place to work, but don't expect huge monetary rewards - Marketing Process Manager Progressive Insurance Employee Review

4.0
4 June 2008
Recommend
CEO approval
Business outlook

Pros

Progressive is an environement where you are constantly placed in situations that are challenging and thought provoking. However, the amount of support you get in any of these situations is actually quite impressive. This truly is a place where everyone's opinion is valued and that your unique thoughts are incorporated into how the company does business. The career pathing particularly with indivudual managers is very good. As an employee you spend a very reasonable amount of time talking with management to determine where you will go next. It is the support and inclusiveness of the organization which make it a truly great place to work.

Cons

Progressive frequently suffers from a lack of visionary or strategic leadership. Most decisions are made very tactically which can lead to suboptimal results. Because the culture is so focused on analysis and quanititative skills, it can be hard for someone without those skills to be taken seriously or given opportunity. There is also a tendency to make quick judgements of data that, while statistically significant, does not feel right. This leads us to always stay down a consistent path, but not reward or recognize people who are willing to try something new and learn by failing. Additionally, the compensation for the amount of work that is required of you is severly lacking. Salaried employees frequently spend 7 days a week working and are paid rather low for what they contribute.

Explore other reviews about Progressive Insurance

5.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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