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Progressive Insurance

Engaged employer

Not what it used to be. - Blended Representative, Customer Service & Direct Sales Progressive Insurance Employee Review

2.0
8 Nov 2021
Recommend
CEO approval
Business outlook

Pros

I will say that many of the pros are no longer a thing… when I first started the work life balance was great. They were fully staffed, we got regular raises and it was easy to take off work. Right before covid hit that all went down the drain.

Cons

PTO. You don’t get it all at once, you get it every 2 weeks a few hours at a time. And if you don’t have it and you need it, you get an “occurrence” which keep you from being able to get raises or move into other positions. It’s a very stupid system. So you can “have” the PTO but they don’t let you use it. Work life balance. It used to exist. Pre-Covid. They have a system called Green Alerts that you can sign up for if you want. If they aren’t busy or have enough staff, you can get approved and get off early. It was such a nice surprise on those long crappy days. When covid hit. Never again. They are a legend now. Managers are a real 50/50 and charge pretty frequently. My first 2 were great and my 3rd was an a*****e. Didn’t care about us at all and only pointed out flaws. It was never what you did good, it was only the bad. Over worked. When covid hit, obviously a lot of people weren’t going to be coming back to work. They only relief anyone got was 1 month where those occurrence’s I mentioned earlier, didn’t hurt you. How generous… Scheduling. Biggest joke by far. Three things go into your schedule options. Performance, attendance and tenure. Tenure the lowest. But. Say you use FMLA. For a pregnancy, an injury, etc. while that is normally protected, you will get a BS schedule because it goes against attendance. I had a severe accident and had to use FMLA and one of the people on my team had a baby. Why should we get bad schedules because of that? Also, you can’t really change it. There are “mini-bids” where you can try to get a different schedule like 2 times a year I think but it’s the same criteria. Business Disruption Policy. When covid hit, obviously a lot of people were going to be sent home to work. So what did they do? They changed their BDP to better benefit them. When I say Business Disruption I mean power outages, internet outages, Progressive equipment failure, etc. Pre-covid, if it was PROGRESSIVE SUPPLIED equipment, you got paid. Because why should you have to suffer because they stuff sucks?? If it was your internet or your electricity, naturally you don’t get paid. When covid hit, they said, “nah, our stuff broke? Oh well. No money for you.” Lastly, the systems. Progressive systems and hardware are horrible. They break or crash constantly. The reason I am even writing this review right now is because my system went down in August. It’s now November. Have they fixed it? Nope. Am I getting paid for THEIR system being down. You guessed it. Nope. They have basically ghosted me at this point. An absolute joke of a company.

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Pros

Pay Benefits Work/Life Flexibility Paid time off

Cons

working holidays working weekends management benefits equipment

5.0
22 May 2026
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Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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