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Progressive Insurance

Engaged employer

Inclusive and Community Oriented - Medical Coder I Progressive Insurance Employee Review

5.0
10 Jan 2022
Recommend
CEO approval
Business outlook

Pros

The most inclusive Company i have ever worked for. They value every single employee regardless of background, race, culture, lifestyle. you will get reworded more for hard work than any single piece of credential paper you could show. Tons of different types of jobs which you are encouraged to apply and switch to if you are not happy with the current work you are doing.

Cons

It's an incredibly fast paced environment, some might consider this a pro but to others could be a con. In almost every single position there is a component of customer service, if you do not like engaging other people this is not the job for you. Policies and regulations are ever changing as laws and other regulating bodies change the environment for insurance meaning you will always be learning new things, to some this is a pro to others who just want a simple work day this is not the place for them.

Explore other reviews about Progressive Insurance

5.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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