Pros
Great company as far as pay, benefits, and work from home. Employees are nice, they try to keep morale high, and make it easy to reach out to coworkers for aditional help if needed.
Cons
The amount of claims work you get is unbearable. You need to work 6-7 days a week (of course unpaid) just to have a chance at keeping up. There is little to no work/life balance with the amount of claims you get per day. Youre almost expected to just work late (and for no pay) just to keep up. Youre praised if you work 50+ hours a week to stay on top of your work but it ultimately becomes unbearable, the customers are terrible, and the job become insanely stressful after a few months of a decent amount of claims each day... just not worth it to me. If you want work/life balance, look elsewhere. If you dont mind working a ton of horus per work (for free, no OT) then have at it. Also it makes taking PTO alost impossbile. no one covers for you while you are out some when you come back you will come back to an unprecedented amount of work to catch up on and customers are usually mad.