Pros
Progressive puts a ton of training into their new hires and supervisors do their best to be a support to them. 3 weeks of training and 10 weeks of onboarding. The company also aims to stay true to their name, and they have a diverse employee workforce. You'll regularly hear "if you can make it in claims, you can make it anywhere" and that the role opens a lot of doors. Based on an article released by the company, they are releasing a new way of training at some point in 2023 for new hires. It's around the corner and seem promising! Remote work and tech forward.
Cons
Although remote work is amazing, critical learning experiences are missed by simply not being able to hear conversations of seasoned/senior employees. Answers to questions on how to manage different scenarios are delayed by the wait time on teams. The nature of the role is very fast paced and the workload can and likely will snowball. No two claims are the same. Despite the best efforts of training and the management team, it really becomes sink or swim, and assessing if it's the right role for you can happen weeks after training has started. If you have options, it's okay to bow out of this one. Offers or willingness to transfer departments really is up to management, and they'll lean on the "haven't been here for 6 months" reason to avoid accommodating. Turnover is high due to the complexity of claims stacking on top of each other.