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Progressive Insurance

Engaged employer

Poor Management - Automotive Appraiser Field Progressive Insurance Employee Review

2.0
6 Apr 2023
Recommend
CEO approval
Business outlook

Pros

The culture is pretty good, they will work with you to get you comfortable with their work load.

Cons

Really really low raises. Lots of micro management (they promised a hands off environment) You will work the hardest you ever have Very little praise, they just expect you to go above and beyond everyday as part of your everyday. Everyone quit during Rona- so they only had the bottom of the barrel to promote to management… and that’s exactly what they did instead of looking outside the company. They make you pay for the car you use, but they actually pay the WFH people 20$ extra a month for their electricity? They like to let things get very bad before they take action. From an appraisers pov _ Progressive doesn’t pay for pretty much anything the body shop deserves at the end of the estimate, and they don’t give you good reasoning as to why- so it creates a ton of tension in the shops before you’re even writing the car.

Explore other reviews about Progressive Insurance

5.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance, upper management does a good job of making you feel valued.

Cons

Projects can move a bit on the slower side.

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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