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Progressive Insurance

Engaged employer

Why I’m Leaving a Top 5 Company - CL CAS Multi-product Specialist Progressive Insurance Employee Review

2.0
6 Feb 2024
Recommend
CEO approval
Business outlook

Pros

The company culture and benefits package is decent.

Cons

They’re too hung up on guidelines and not everyone is on the same page and has their own interpretation of what they mean. My stats plummeted because of it and it has burnt me out. I used love it but now I loath every day I have to come in. Last summer they over staffed and put out a call for people to move to different departments and for the rest of us to “take as much Green Alert as we could afford” so I opted for the latter. I had to use all my paid time off to make it work because I’m a single mom. When it came time for me to need to actually take sick leave because I was sick, I got written up for it because I didn’t have sick time. That’s not how you retain people. You do not get to keep commissions and the bonus structure doesn’t make up for that at all.

Explore other reviews about Progressive Insurance

5.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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