Pros
Pay is decent for a customer service job but don’t expect to be there long.
Cons
Extremely shady. Terrible management. Use and throw away employees. Micromanaging and extremely unrealistic expectations and requirements. Reps are held accountable for things out of their control. Late break because of a longer call?.. goes against your “schedule adherence”… now hearing they hire for peak season and then layoff right after. Unhelpful management.. never can get responses in a reasonable amount of time. Want to ask a question to confirm what you think the answer is?… better prepare yourself to be spoken to like you’re the dumbest idiot on the planet. Supervisors give contradicting instructions to each other. No one is ever on the same page and you’ll get dinged for mistakes that were never stressed as being important during training.