Be careful with this company - Medicare Sales Agent Prudential Employee Review

1.0
11 Jan 2023
Recommend
CEO approval
Business outlook

Pros

W-2, hourly position with overtime available. Great benefit package including personal time off (PTO) and holidays. Good training to prepare you for the job. Plenty of carriers to offer to the beneficiaries. Licenses and continuing education are paid by the Assurance.

Cons

The tiering system that is used to determine how many calls and the type of call you receive. You are expected to enroll 1 out of 10 calls which is normal because in 10 calls you will have 1 or 2 who are willing to look at other plans by comparison. The marketing that is used catches prospects by surprise when they are enrolling in a food card or a stimulus check. Sometimes you get prospects looking for an iPhone. When I say the prospects are looking for a food card or stimulus check, I mean that is all them want. They are unwilling to change their Medicare plan by stating so four, five and six times at the beginning of the conversation. To receive ANY additional benefit in a beneficiaries Medicare, they have to be willing to change plans. It is that simple. If you are willing and able to work in the grey area and ambiguity is your middle name, you may do well. All calls are recorded and a few are graded on a CMS scale. All disclosures have to be read verbatim and the rest can be ad-libbed from the script. The pressure is on. If you have a bad day, your tier may go down. A couple of bad days, and your tier will go down. Hang-ups count toward your calls. Even though your tier is based on a rolling 30-day average, everything is working against you. Choose wisely.

Explore other reviews about Prudential

5.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance okay and the comp is not bad

Cons

Little small org changes here and there all the time.

1.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

They take you to lunch on your first day. Hybrid 2 days in the office, but I'm sure that will increase. The benefits & pay.

Cons

No training at all. You learn by failed case work and what other coworkers tell you. They expect you to do case work you have never processed before. If you fail too many cases, they put it against you and say your quality is bad. Train normally and the quality wouldn't be bad. If you continue to do "bad", they will just put you on phone calls every day to help rude and mean old people. Upwards of 40+ calls daily. They also don't put everyone on phones even though they say being on phones is an essential part of the job. They pick and choose their favorites to do casework and put everyone else on phones daily. Managers are useless and just sit in meetings all day and don't offer help, training, or guidance. Managers also provide snobby remarks when asking for clarification or help and answer back as if you are the dumbest person in the room and act as if you should already know the answer.

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