Used to be good - new Chief Customer Officer's implementation strategy may prove great or problematic. - Project Manager Prudential Employee Review

1.0
18 Oct 2015
Recommend
CEO approval
Business outlook

Pros

Very good benefits / pay / retirement plans. Newark may have a reputation but isn’t a bad town to work in. Fairly high collaboration amongst departments and people are fun yet hard working. Social Media vision, tools, and budgets are great, but under new management pushing very, very aggressive timetable (time will tell).

Cons

Used to be great place to work - time will tell if new Chief Customer Officer's version of “fail-fast" will work. Work / life balance no longer exists - new management’s timetable is extremely aggressive with employees greatly pressured to produce or be replaced. Job security is greatly lacking – even highly treasured technical staff aren’t sure who next will be let go. Fired many talented people who did the early heavy lifting instituting dynamic Interactive Media and replaced them with cronies. Also laid-off brilliant Social Media Marketers, and moved running of projects to Product Management, laying off the entire PMO - was quoted as saying PM’s Risk Analysis slowed down time-to-market. After recent firing and layoffs at the Digital Solution Center (DSC), now renamed Chief Customer Office, the lower level core legacy work force has been greatly thinned out, leaving upper management top heavy. Recent motivational scenario: crony Application Dev Manager told long-time QA Manager that if QA couldn't shoehorn testing into reduced time-frame, he would find someone that could. Replacing cubicles with new “open space” work stations will provide little to no privacy, quiet think areas, or an area to call home.

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Prudential Response
10y
We appreciate your honest and candid opinion This information is valuable as we assess our processes and programs. If you’d like to discuss more, feel free to email us at staffing@prudential.com.

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Cons

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Pros

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Cons

Current AI adaptation has sent the tech side of the organization into a bit of a spin, as it has in almost all organizations. Due to that, some reorganization have been occurring, and many very talented leaders have been laid off. But the focus remains on the customer always, and no doubt these changes will level off soon.

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