Order entry rep - Order Entry Representative QVC Employee Review

1.0
12 May 2016
Recommend
CEO approval
Business outlook

Pros

Good benefits, prizes,set schueles, easy to move up in the company, laid back

Cons

Too many to name. This is one of the worst companies to work for. They like to nit pick and find little and everything that your doing wrong. Quality will score you off for every little thing and when a customer calls and complains about an associate management will take their side over the employee without any proof because QVC does not even have call recording. I was terminated over a petty issue and my manager at the time was sneaky and liked to nit bit. She liked to intimidate people and bother people for no reason at all. She will look for any and everything to pick on you ability becaus she could. She would walk around smiling all the time but really plotting against you. And their computer system is terrible as well. Every other day the computer system shuts down and associates aren't able to assist any of their customer. Management is to worried about associates being on cell phones and things like that they really need to be updating the system so that customers can be helped. And they have such a high turnover rate because QVC Chesapeake does not treat their employees Fair or show and empathy for them when needed. They are so unprofessional and do not communicate well. I was one of the top performers in my department and yet I was let go over petty nonsense that didn't even make sense. This comoany better yet the cheapeake site needs to get it together. I honestly do not recommend this place for employment for anyone.

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5.0
21 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility to work from home.

Cons

High call volume. Can't even sip water before the next call is coming through

1.0
20 June 2026
Recommend
CEO approval
Business outlook

Pros

Only pros - wfh and you get a nice discount

Cons

Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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