2.0
27 July 2008
Former employee
West Chester, PA
Recommend
CEO approval
Business outlook
Pros
good benefits, comfortable chairs in call center, not in major urban area
Cons
feel too often like cog in a wheel--we are told to give feedback from customers but too often it feels as if it is going into a big black hole...people mentioned that Mike George had started this 'direct chat with customer' thing on web but abandoned it after one posting. It looks like we don't want to hear what they say. Sometimes we can solve things but too often the customer is right when they say we take their money quickly but when there's a problem we make it difficult to get their money back.