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      QVC

      Part of QVC Group

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      QVC reviews

      Alright Job - Customer Service Specialist QVC Employee Review

      2.0
      3 May 2024
      Customer service specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      You get paid for the work

      Cons

      Overworked and underpaid Customer are extremely entitled and though Qvc has policy and procedures put in place we don't have to follow to make the customer feel more entitled No sick leave; receive points if you have to take unplanned time off due to being sick and those points add up to being terminated

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      5.0
      21 June 2026
      Order service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexibility to work from home.

      Cons

      High call volume. Can't even sip water before the next call is coming through

      1.0
      20 June 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Only pros - wfh and you get a nice discount

      Cons

      Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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