BRO-Y Culture; good in pockets - Customer Success Qualtrics Employee Review

3.0
12 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Some good people and in the past was a friendly and welcoming culture. I liked my direct manager a lot and felt they cared about me.

Cons

So much change and turnover consistently that it's hard to do well in your work. Constant Book of Business changes, and in some ways very hard to serve customers well during that transition. More limited opportunities in non-HQ offices.

Explore other reviews about Qualtrics

5.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Strong promotional track, coaching, development

Cons

Compensation discrepancies for leaders and individual contributors

3.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic people work there and it's a good place to start your career. The workplace perks are decent, there are snacks and lunches provided at the office. There are also good accommodations for mental health, religious observances, and nursing mothers.

Cons

The company pivoted to "business need" as a reason for promo. Promotions are now seemingly few and far between despite higher level individuals leaving. Recent restructuring has left those still working at the company with less time to do actual client work and more time being spent documenting the work done. ELT doesn't seem to actually listen and instead performs listening theatre.

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