Stepping stone - Client Success Manager Qualtrics Employee Review

2.0
7 June 2016
Recommend
CEO approval
Business outlook

Pros

Been here awhile now and there are some great things. The benefits are above average, especially medical. Food is always stocked, and you dont find that everywhere. Company meetings have a lot of energy and spark the drive for a day or two. Then back to sad life

Cons

I'm in client success and it is a dreary grind. We are focused on numbers and numbers and numbers. Performance is measured so close, and then you have to outperform in the next quarter. Goals are not based on any logic, just 25 to 50% more than what you did the quarter before. Its tiring and makes you forget why you're supposed to be here, for the customer. Managers in client success micromanage and use fear tactics. We are not led or inspired in any way, just managed and managed. There is a lot of talent in this group, but I personally know many are waiting for the next opportunity either inside or elsewhere. Managers may be smart but are emotionally unintelligent. No one feels like anyone cares about the employees at all just numbers. A lot has changed here in the past year and not in a good way. This job is not fun or rewarding at all

Explore other reviews about Qualtrics

5.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Strong promotional track, coaching, development

Cons

Compensation discrepancies for leaders and individual contributors

3.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic people work there and it's a good place to start your career. The workplace perks are decent, there are snacks and lunches provided at the office. There are also good accommodations for mental health, religious observances, and nursing mothers.

Cons

The company pivoted to "business need" as a reason for promo. Promotions are now seemingly few and far between despite higher level individuals leaving. Recent restructuring has left those still working at the company with less time to do actual client work and more time being spent documenting the work done. ELT doesn't seem to actually listen and instead performs listening theatre.

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