Ship Sinking - Run Away - Leadership Doesn’t Care employees and unrealistic expectation on new accounts - Strategic Account Manager Quest Software Employee Review

1.0
3 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Historically a great place to work, amazing teams, culture, leadership, innovation and ability to make great W2 for past 15+ years. Family culture with innovation and market leading products. Innovation stopped 8 years ago after first private equity owner.

Cons

Past 18 months, all new leadership, top heavy and they have no idea what they are doing. CEO hires any past buddy that worked at EMC and have know idea what they are doing. “I got 15m dollar PO for hardware in the 1990’s. Why aren’t you getting those deals now with Quest unbelievable products”. These leaders have know idea what Quest is and can’t see that it’s all broken with the changes in past 18 months. Blind leading the blind in leadership and it’s hurting customers. Products don’t work… no innovation. Can’t keep up with competition, data base providers and free tools are better. Large customer renewal cost/% and new license cost increase monthly. Trying to become a SaaS company with legacy products that aren’t modern. Account manager can’t make money. Territory shrunk, only paid on new and no upsell opportunity and absolutely no support from new leadership because they just don’t know. Hired 500 customer success reps that know nothing about product and customers don’t want to hear from. Would not recommend to anyone. Not even to someone I thought could get experience. It’s not worth it. It’s that bad…..

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Quest Software Response
1mo
Thank you for sharing detailed feedback and for recognizing the culture, teams, and products that have shaped Quest over time. The past 18 months have brought significant change, and we understand it hasn't felt positive for everyone. Leadership is focused on evolving the business, strengthening execution, and better supporting teams while balancing innovation, experience, and customer needs.

Explore other reviews about Quest Software

5.0
1 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I’ve had the opportunity to be part of this organization through multiple phases of growth, change, and transformation. Like many companies in the tech space, there have been challenges and periods of transition. What continues to stand out to me is the organization’s ability to adapt, evolve, and keep moving forward. There is a strong focus on innovation, continuous improvement, and finding better ways to work. Current leadership encourages employees to share ideas, embrace change, and help shape meaningful improvements. I’m especially excited about the growing focus on new technologies and AI, and how they’re being used to help teams work smarter, faster, and more effectively. One of the things I value most is the culture. Employees are encouraged to bring their authentic selves to work, share different perspectives, and participate in programs such as Employee Resource Groups (ERGs) that foster connection, belonging, and community. I’ve appreciated the organization’s continued investment in these programs and in creating an environment where employees feel supported, heard, and valued. One of the most rewarding parts of my experience has been watching people grow their careers over time, whether that’s taking on new opportunities, moving into leadership roles, or exploring entirely new paths within the organization. In my experience, those who are willing to learn, have a growth mindset, stay adaptable, and embrace new opportunities can build long and rewarding careers here. After nearly a decade with the organization, I still believe its greatest strength is its people, culture, and commitment to continuous growth and improvement. I remain grateful for the opportunities, experiences, and relationships that have made my career journey both rewarding and meaningful.

Cons

Like many organizations, periods of growth and transformation can create change and uncertainty. Success often requires adaptability, a willingness to learn, and an openness to evolving priorities.

4.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Quest Software is a great place to work. The people are genuinely good people, very knowledgeable, and always willing to help. Quest is a strong environment if you enjoy solving complex technical problems, working with experienced teams, and helping customers address real business and security challenges. The company has a deep portfolio, talented employees, and many opportunities to collaborate across sales, presales, product management, engineering, and customer-facing teams. I also appreciate the flexibility, the trust given to senior employees, and the ability to contribute strategically beyond a narrow job description.

Cons

Like many large technology organizations, processes can sometimes be complex, and internal alignment across teams may take time. There are also opportunities to improve enablement, communication, and consistency around product packaging, roadmap visibility, and internal workflows.

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